Customer Service and FAQs

Contact Us

We can be contacted via the information below:

www.Groomsshop.com
Box 241
730 Tower Drive
Medina, MN 55340

Payments Accepted

Credit Cards
We accept Visa, MasterCard, American Express and Discover.

PayPal
We also accept PayPal as a form of payment. PayPal is an account-based system that lets anyone with an email address securely send online payments using a credit card, a debit card, or a bank account. If you would like to pay for an order using PayPal, simply choose "Checkout with PayPal" during checkout and our system will walk you through the process. 

Personalization

All personalization is included in your price. Please review product description for the personalization details of each product.  All personalization is included in the pricing.   

 

Shipping

Most Items will ship within 1-3 business days. Shipping transit times are typically 3-5 business days depending on your location.  Order ship from Medina, Minnesota.  

Canadian Customers - Additional Tariffs and Duties may apply.

 

Order Changes and Cancellations

Please call or email with any questions you may have before placing an order . We understand these orders are gifts and you have a deadline.  Please know we begin producing your order immediately after your order is placed. Please understand when your order is submitted we will be unable to cancel or change it. Please make sure to check spelling, dates, names, titles, etc. carefully, they will be printed exactly as you submit them. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted. 

 

    100% Satisfaction Guarantee and Return Policy

    We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 5 business days of delivery date. Please keep in mind, PERSONALIZED merchandise cannot be returned or exchanged. Dated items cannot be returned or exchanged after event date, defective or damaged, as Grooms Shop cannot be responsible for the use of the merchandise.

    Unfortunately there are times when products get damaged in transit or are defective from the manufacturer. We understand this is frustrating and want to make it right. We offer free replacements on items damaged in-transit; we just ask that you report all damage within 10 days of receiving the item so a claim can be filed with the shipping carrier. If your item was damaged in-transit, or has a manufacturer defect, we will happily send you a replacement free of charge; just follow the directions above to get a prompt replacement. Replacements are generally sent out in 2 business days following the day you notify us and arrive to you 3-5 business days later. If the item is no longer available or a replacement cannot be sent, you will be refunded the item cost and the original shipping charges. 

    Any defective or damaged merchandise you wish to exchange or return must have authorization or approval.  Groomsshop will gladly reimburse return shipment costs of authorized exchanges/returns (non-personalized merchandise returned for credit will not qualify for shipping reimbursement). Express shipping costs will not be reimbursed; only ground services will be reimbursed. Grooms Shop will pay to ship authorized replacements via UPS ground service only. 

    If you need to exchange an item due to defects or damages please follow the instructions below:

    1. Was the shipping container damaged? If so, you will need to keep the original shipping container for a possible claim to be made with the shipper.
    2. Send an email to support@groomsshop.com or call 1-866-598-8979 and ask to speak to the returns department.
    3. Place the "Return Authorization Number #"  on the outside of the box you are returning so it can be seen clearly by the returns department. PLEASE NOTE: Any package arriving without a return authorization number will be returned to sender.
    4. Be sure the item you are returning for inspection is packaged properly, as Groomsshop is not responsible for further damages due to improper return packaging.
    5. You are encouraged to ship your return via a track-able source, as Groomsshop cannot be responsible for merchandise lost in transit.

    NOTE: When a product calls for a MONOGRAM, Groomsshop will personalize the MONOGRAM as you have entered it. We will not change the order of the entered information. What is a Three Letter Monogram? The three letter monogram is considered the standard format for a monogram. Traditional three letter monograms include the initials of the person's first name, last name and middle name. The monogram is produced in this order, reading left to right. The last name initial is centered and made larger than the initials on each side.

     

    Privacy Policy/Security Policy

    We respect your privacy and Grooms Shop will never release or sell any information about you to third parties. For our complete Privacy Policy, please visit our Privacy Policy page.