Customer Service and FAQs
We can be contacted via the information below:
1020 West 600 South STE. 100
Lindon, UT 84042
- Email: email@example.com
- Phone: 385-298-1634
We accept Visa, MasterCard, American Express and Discover.
We also accept PayPal as a form of payment. PayPal is an account-based system that lets anyone with an email address securely send online payments using a credit card, a debit card, or a bank account. If you would like to pay for an order using PayPal, simply choose "Checkout with PayPal" during checkout and our system will walk you through the process.
All personalization is included in your price. Please review product description for the personalization details of each product. All personalization is included in the pricing.
Most items are produced and will ship within 5-7 business days. Shipping transit times are typically 7-10 business days depending on your location. Order ship from Lindon, UT.
Canadian Customers - Additional Tariffs and Duties may apply.
Order Changes and Cancellations
Please call or email with any questions you may have before placing an order . We understand these orders are gifts and you have a deadline. Please know we begin producing your order immediately after your order is placed. Please understand when your order is submitted we will be unable to cancel or change it. Please make sure to check spelling, dates, names, titles, etc. carefully, they will be printed exactly as you submit them. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.
100% Satisfaction Guarantee and Return Policy
We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 5 business days of delivery date. Please keep in mind, PERSONALIZED merchandise cannot be returned or exchanged. Dated items cannot be returned or exchanged after event date, defective or damaged, as Grooms Shop cannot be responsible for the use of the merchandise.
Unfortunately there are times when products get damaged in transit or are defective from the manufacturer. We understand this is frustrating and want to make it right. We offer free replacements on items damaged in-transit; we just ask that you report all damage within 10 days of receiving the item so a claim can be filed with the shipping carrier. If your item was damaged in-transit, or has a manufacturer defect, we will happily send you a replacement free of charge; just follow the directions above to get a prompt replacement. Replacements are generally sent out in 2 business days following the day you notify us and arrive to you 3-5 business days later. If the item is no longer available or a replacement cannot be sent, you will be refunded the item cost and the original shipping charges.
NOTE: When a product calls for a MONOGRAM, Groomsshop will personalize the MONOGRAM as you have entered it. We will not change the order of the entered information. What is a Three Letter Monogram? The three letter monogram is considered the standard format for a monogram. Traditional three letter monograms include the initials of the person's first name, last name and middle name. The monogram is produced in this order, reading left to right. The last name initial is centered and made larger than the initials on each side.